Legal

Course Generation and Remediation Policy

Effective date: July 21, 2026 · Software Tutorial Services LLC

Custom digital service and immediate performance

Courseware Studio provides a custom digital courseware generation service. Each paid project is generated from the customer-approved syllabus, course settings, instructions, selected package, and other approved project inputs. Generation uses paid processing resources and begins immediately after payment, approved voucher redemption, production-credit redemption, paid package upgrade, or paid Rev regeneration.

By completing checkout or redeeming credits, you authorize immediate performance of this custom service. Purchases and credit redemptions become final and nonrefundable once generation begins, except where a refund is required by applicable law or Courseware Studio cannot provide the purchased service after reasonable remediation.

What successful delivery means

A paid project is considered delivered when:

The generation pipeline completes for the approved project.
The project reaches its documented completion state.
The required deliverables for the purchased package are available through the authenticated project.
The stated project, editor, and download window is made available.
No unresolved platform failure prevents access to the purchased package.

Delivery does not mean that every sentence is error-free, that a customer or customer's client has approved the course, or that the course may be used without subject matter expert review. AI-generated courseware requires factual verification, editorial judgment, and validation before learner or client use.

Courseware Editor and Rev workflow

Every paid Core LMS, Instructor-Led, and Courseware Publisher project includes Courseware Editor access during the active 14-day project window. Customers may revise course content before generating and downloading revised deliverables. The original audited deliverables remain preserved.

Core LMS includes 1 Rev generation.
Instructor-Led includes 2 Rev generations.
Courseware Publisher includes 3 Rev generations.
Additional Rev generations are separate purchases priced per class day.

Rev deliverables are generated from customer-edited content and may bypass the original content audit or SME Technical Review as disclosed in the workflow. Ordinary corrections, tone changes, phrasing changes, formatting preferences, and editorial refinement are handled through this editor and Rev process and do not create a refund right.

Verified platform defects

Courseware Studio will investigate and remediate confirmed issues such as:

A pipeline failure that produces no deliverable course.
A required deliverable for the purchased package that is missing, corrupted, or unavailable.
Missing modules or major course sections included in the approved syllabus.
Material generation outside the approved syllabus caused by a platform defect.
A platform defect that prevents use of the included editor or an included Rev generation.

Courseware Studio may review the approved syllabus, course settings, project logs, deliverable records, download activity, editor activity, and relevant customer communications when evaluating a request.

Remediation comes first

For a verified platform defect, the remedy sequence is normally:

Repair the affected workflow or deliverable.
Regenerate the affected content or file.
Rerun the affected module, project, upgrade, or Rev generation.
Restore the consumed voucher, production credits, or Rev entitlement when appropriate.
Provide account credit when Courseware Studio determines that credit is the appropriate remedy.

A monetary refund is considered only when required by applicable law or when Courseware Studio cannot provide the purchased service after reasonable remediation. Remediation is the primary contractual remedy to the maximum extent permitted by law.

Issues that do not qualify

Normal AI review: factual checking, SME validation, ordinary corrections, and editorial review.
Style preferences: tone, wording, formatting, illustration, layout, or presentation preferences.
Changed requirements: changes to the course scope, audience, client need, delivery date, software version, objectives, or business priorities after approval.
Customer inputs: errors, omissions, permissions problems, or inconsistencies in customer-provided source material, settings, URLs, or instructions.
Customer edits: dissatisfaction with content the customer changed or approved through the editor.
Third-party systems: LMS, hosting, browser, network, security, or configuration problems not caused by the delivered package.
Buyer's remorse or non-use: deciding not to use, teach, publish, resell, or deliver a completed project.
Expired access: failure to edit, generate, or download during the disclosed active window.
Unauthorized promises: commitments made by a referral source, reseller, consultant, or other third party without written authorization from Software Tutorial Services LLC.

Vouchers, production credits, partners, and referrals

Vouchers and production credits have no cash value and are nonrefundable once issued, except where required by law or a written agreement expressly provides otherwise.
If a verified platform failure affects a voucher- or credit-funded project, the normal remedy is repair, rerun, replacement, or restoration of the consumed entitlement.
The purchaser of a production-credit package owns the contractual payment remedy. A voucher recipient who did not pay Courseware Studio directly is not entitled to a cash refund from Courseware Studio.
Referral fees are based on net collected and retained revenue and may be reversed or offset for refunds, chargebacks, fraud, payment reversals, or related adjustments.
Resellers and partners are responsible for their own end-client pricing, refund promises, and first-line commercial relationship unless a written Courseware Studio agreement states otherwise.

How to request remediation

Report a suspected platform defect within seven (7) days after the project is marked complete or failed so Courseware Studio can inspect the active project, logs, and deliverables. This operational reporting period does not limit rights that cannot legally be waived.

Email support@coursewarestudio.ai with the subject “Remediation request — [course title].”
Include the project ID, account email, and a specific description of the affected output.
Identify the approved syllabus item or purchased deliverable involved and include screenshots or examples when practical.
Allow Courseware Studio a reasonable opportunity to investigate, repair, regenerate, or rerun the affected work.

Effect of a monetary refund

If a monetary refund is issued, the customer's right to use, sell, resell, deliver, publish, distribute, upload, modify, or retain the refunded generated courseware as production material is revoked. Refunded outputs may not be used for learner access, client delivery, commercial distribution, resale, or publication.

Applicable law

Nothing in this policy excludes or limits a right or remedy that cannot be waived under applicable law. If a written enterprise, Private Client Catalog, reseller, or partner agreement expressly conflicts with this policy, the signed written agreement controls for the covered transaction.

Contact

Questions about this policy may be sent to support@coursewarestudio.ai.