Course Acceptance Guarantee

Effective date: June 18, 2026 ·  Software Tutorial Services LLC

Our commitment to you

Courseware Studio sells a course generation service. Your purchase pays for the automated pipeline that builds your interactive e-learning course and package-specific deliverables based on the course parameters and approved syllabus you provide.

We want paid projects to be usable for reasonable editorial review and course development. This Course Acceptance Guarantee explains when we will repair, rerun, credit, or refund a paid project. It does not remove your responsibility to review, validate, edit, and approve AI-generated content before using it with learners or clients. The Courseware Editor and Rev regeneration features are provided to support normal editorial refinement after delivery.

7-day Course Acceptance Guarantee

If a paid Courseware Studio project is substantially misaligned with the approved syllabus, missing required deliverables for the purchased package, structurally unusable, or not suitable for normal SME/editorial review, contact us within seven (7) days of project completion.

Our first remedy is to repair, regenerate, or rerun the affected project at no additional charge. If we cannot produce a reasonably usable project after appropriate remediation, we may issue a credit or refund for the original purchase.

Delivery outcomes

We evaluate paid projects using the following outcomes:

What may qualify

The Course Acceptance Guarantee may apply when a paid project has one or more of these confirmed issues:

• The pipeline failed and no usable course output was produced.
• A required deliverable for the purchased package is missing or cannot be downloaded.
• Modules or major course sections are missing.
• The generated course is substantially misaligned with the approved syllabus or course topic.
• The output has severe structural defects that prevent normal editorial review or course preparation.
• A rerun voucher was issued and the rerun also fails or produces confirmed unusable output.

What this policy does not cover

• Trial courses. Trial projects are free and are not eligible for refunds.
• Voucher-funded projects. Projects redeemed entirely by voucher are generally handled through rerun or replacement vouchers rather than cash refunds.
• Normal AI review and editing. Factual checking, SME review, tone/style preference, formatting adjustments, Courseware Editor revisions, Rev generation choices, and ordinary editing are expected parts of AI-assisted courseware production.
• Changed requirements. Refunds are not issued because your course requirements, audience, client need, delivery date, or business priorities changed after purchase.
• Buyer's remorse. Refunds are not issued because you no longer need the course or decided not to use Courseware Studio after a usable project was delivered.
• Use after delivery. A project normally is not refundable after it has been delivered to a client, uploaded to a production LMS, used in a paid class, resold, materially republished, or incorporated into a commercial course offering.

How to request remediation

To request review under the Course Acceptance Guarantee, follow these steps:

1. Contact us at support@coursewarestudio.ai with the subject line "Course Acceptance Guarantee request — [your course title]".
2. Include your project ID, account email, and issue summary. Identify the missing, unusable, or misaligned output and include screenshots or examples when practical.
3. Include your approved syllabus where possible. Attaching or pasting the approved syllabus helps us compare the generated course against the accepted course structure. Providing the syllabus constitutes consent for our team to review the data in it.
4. Allow up to two business days for review. We may inspect project logs, deliverable records, and the approved syllabus, and we may contact you with questions.
5. Remediation comes first. When appropriate, we will repair, regenerate, or rerun the project before issuing a credit or refund.

Effect of a refund

If a refund is issued, your right to use, sell, deliver, publish, sublicense, upload, modify, or retain the refunded generated courseware as production material is revoked. Refunded outputs may not be used for client delivery, learner access, commercial distribution, resale, or publication.

Claim window

Course Acceptance Guarantee requests must be submitted within seven (7) days of the date your paid project was marked complete or failed. Requests submitted after this window may be declined because logs, project context, and download state may no longer be reliable.

Contact us

For Course Acceptance Guarantee requests or questions about this policy, email us at support@coursewarestudio.ai. Include your project ID and, where possible, your approved syllabus. We respond within two business days.