Refund policy
Effective date: February 7, 2026 · Software Tutorial Services LLC
Our commitment to you
Courseware Studio sells a course generation service. Your purchase pays for the automated pipeline that builds your interactive e-learning course, not for a pre-made product you inspect before buying. Because of this, our refund policy is based on whether we successfully delivered a complete, generated course — not on your satisfaction with the AI-generated content itself.
By purchasing a license, you also acknowledged that AI-generated content is not guaranteed to be 100% accurate and may contain errors. That disclosure covers content quality. This policy covers service delivery.
Delivery states
We define three possible outcomes for every paid project:
The generation pipeline did not complete and no usable course output was produced. You are entitled to a rerun voucher. See the rerun process below.
The pipeline completed but the output has significant structural problems that prevent normal use — for example, modules are missing, content is clearly misaligned with your course topic, or downloads are unavailable. We evaluate these cases individually. If confirmed, you are entitled to a rerun voucher.
The pipeline completed and a full course is available for download, including HTML5 modules, SCORM package, student manual, and instructor guide. Because the course has been delivered and may be used immediately, no refunds are issued for successful deliveries. Content quality concerns — including factual errors, tone, or style — are covered by the AI disclaimer you accepted before generating.
Rerun process
If your project qualifies as a pipeline failure or degraded output, we will issue a rerun voucher at no additional charge. The voucher allows you to create a new project and generate your course again. Follow these steps:
- Contact us at support@coursewarestudio.ai with the subject line "Rerun request — [your course title]."
- Include your syllabus where possible. Attaching or pasting the approved syllabus from your failed project helps us diagnose the cause of failure and get your voucher issued faster. If you are unable to locate your syllabus, include your project ID and we will retrieve it from our records.
- Allow up to two business days for us to review your syllabus and confirm the failure in our admin system. We may contact you with questions or warnings about your course parameters before issuing the voucher.
- Receive your voucher. Once confirmed, we delete your failed project and email you a rerun voucher. Apply the voucher at checkout when creating your new project — the generation fee is fully covered.
- Review any warnings. If we identified issues in your original syllabus — such as a scope that is too broad, ambiguous parameters, or content that strains the pipeline — we will advise you before you rerun. Adjusting your parameters before the second attempt significantly improves the chance of a successful outcome.
If a rerun also results in a pipeline failure or degraded output, submit another rerun request following the same process, again including your syllabus where possible. We issue up to two rerun vouchers per original purchase. If the pipeline continues to fail after two rerun attempts, we will work with you individually to determine an appropriate resolution.
What this policy does not cover
- Trial courses. Trial projects are free and are not eligible for rerun vouchers or refunds.
- Voucher-funded projects. Projects redeemed using a voucher are not eligible for additional rerun vouchers unless the rerun itself also resulted in a pipeline failure.
- Content quality. Dissatisfaction with AI-generated content — including factual inaccuracies, tone, depth, or style — does not qualify for a rerun or refund. You acknowledged these limitations before generating.
- Change of mind. We do not issue refunds because your requirements changed after purchase or because you no longer need the course.
Claim window
Rerun requests must be submitted within seven (7) days of the date your project was marked as failed or completed. Requests submitted after this window will not be accepted. This time limit exists to ensure we can accurately diagnose failures while logs and context are still available.
Contact us
For rerun requests or questions about this policy, email us at support@coursewarestudio.ai. Include your project ID and, where possible, your approved syllabus. We respond within two business days.
Software Tutorial Services LLC · Orlando, Florida, USA · Terms of service